Victoria Symphony Experience FAQs
Find the answers to commonly asked questions by clicking the expand buttons below.
How do I purchase tickets?
There are several ways to purchase tickets to Victoria Symphony performances. The Victoria Symphony Box Office sells tickets to ALL performances. Venue box offices only sell tickets to VS concerts at THEIR venues.
- In person and via phone:
– Victoria Symphony or Royal Theatre box offices for performances at the Royal Theatre, Farquhar at UVic (excluding Kids Concerts), Christ Church Cathedral, Dogwood Auditorium at Royal Roads University, or the McPherson Theatre.
– Farquhar at UVic Box Office for Kids Concerts.
– Mulberry Bush Bookstore in Qualicum Beach for Qualicum Beach Concerts. - Online:
Victoria Symphony website connects you to online tickets at each venue. - At the door:
Tickets are available at the door for most performances. However, it is often very busy and we recommend you arrive at least 30 minutes before showtime to avoid missing the concert.
Victoria Symphony Box Office: Suite 610-620 View Street | Phone: 250.385.6515 | Hours: Monday to Friday, 9 am – 12 pm and 1 pm – 4pm, except holidays.*
Royal Theatre: 805 Broughton Street | Phone: 250.386.6121 or 1.888.717.6121 | Hours: Monday to Friday, 10 am – 1 pm and 1:30 pm – 5 pm.*
MacPherson Box Office: #3 Centennial Square | Phone: 250.386.6121 or 1.888.717.6121 | Hours: Monday to Friday, 10 am – 5 pm.*
Farquhar at UVic: Room B103, University Centre Building 3800 Finnerty Road | Phone: 250.721.8480 | Hours: Monday to Friday, 9:30 am – 4 pm.*
*Hours subject to change. Please call the venue box office to confirm before visiting.
What is the refund policy?
Ticket purchases are final and no refunds will be issued. Season Subscribers can exchange tickets into another concert in the 2024/25 Season, subject to availability. You may also donate your tickets and receive a tax receipt.
What do I wear?
Whatever makes you most comfortable. Some choose to dress up to make the occasion special, others dress purely for comfort. Wear whatever helps you enjoy the Symphony most.
What don’t I wear?
In the close confines of a theatre, fragrances can be a genuine health hazard for sensitive patrons. Please refrain from wearing perfumes or other scents.
Where do I park?
Street parking is available at both the Royal Theatre and Farquhar at UVic in reasonable proximity to the venues. Parking is also available under UVic Centre and in adjacent parking lots. The closest underground parking to the Royal Theatre is at the main branch of the Greater Victoria Public Library, off Broughton Street. Other parking venues include the Johnson Street Parkade (750 Johnson Street) and View Street Parkade (743 View Street).
Parking details for both venues can be found on our Parking page.
Are any of the seats accessible for limited mobility?
Special Accommodation
If you or someone in your party have a physical, or other barrier, that requires special accommodation please contact the box office to make arrangements.
Wheelchair Seating
The Royal Theatre and Farquhar at UVic have limited wheelchair accessible seating on the main floor only. Please contact the Victoria Symphony Box Office directly to check availability.
When should I arrive?
The doors for the Royal Theatre and Farquhar at UVic typically open one hour before the performance. Coat check and food and beverage services are available before the performance and during the intermission, so take the opportunity to get comfortable and relax before the concert starts.
For select concerts, pre-concert talks may be presented in the West Lobby of the Royal Theatre or in the Farquhar Auditorium at UVic. Please review your pre-concert reminder email or contact the Victoria Symphony Box Office for details.
Please note that if you arrive after the performance begins, the usher will seat you during a suitable interval in the performance.
When do I clap?
It’s the question we hear most often! At a classical concert, the usual practice is to applaud at the end of the entire work, not between the movements. Please consult your program for a listing of the movements.
Anything else?
Even the smallest noise is magnified in a concert hall! Please unwrap candies or throat lozenges before the performance begins, turn down hearing aids and turn off all cell phones and watch chimes. PHOTOGRAPHY AND SOUND RECORDINGS ARE NOT PERMITTED.
